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FAQ

Q1. Do I need toregister an account before shopping?

A1. No, registration isnot required, but we recommend you to sign up for our online shop member totracking your order and enjoy more premium discount privilege.

Q2. Can I cancel orchange my purchase order?

A2. Sorry, purchaseorder cannot be cancelled or changed after the payment is confirmed.

Q3. Delivery timeand arrangement?

A3. Delivery will bearranged within 3 to 7 working days of successful purchase, delivery date has to reference to the local courierschedule.

Q4. Can I purchaseonline and collect at shop?

A4. Sorry, we don’tprovide this service at this moment.

Q5. What should I doif I received wrong products or damaged products?

A5. If your orderarrived incomplete, contained damaged products, or didn’t even show up, we’rehere to help. Please contact us within 7 days after received the goods.

Q6. Can I track myorder online?

A6. Yes, if you already a member of Ultra Ready Online Shop.

Q7. Do you offerinternational delivery service?

A7. We just provide service in Hong Kong in this moment.

Q8. How safe is mypersonal information?

A8. We follow strictsecurity procedures when storing your personal information to preventunauthorised access. No credit card details are stored in our website. Pleaseread our privacy policy here.