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FAQ

Q1. Do I need to register an account before shopping?

A1. No, registration is not required, but we recommend you to sign up for our online shop member to tracking your order and enjoy more premium discount privilege.

Q2. Can I cancel or change my purchase order?

A2. Sorry, purchase order cannot be cancelled or changed after the payment is confirmed.

Q3. Delivery time and arrangement?

A3. Delivery will be arranged within 3 to 7 working days of successful purchase, delivery date has to reference to the local courier schedule.

Q4. Can I purchase online and collect at shop?

A4. Sorry, we do not provide this service at this moment.

Q5. What should I do if I received wrong products or damaged products?

A5. If your order arrived incomplete, contained damaged products, or didn’t even show up, we’re here to help. Please contact us within 7 days after received the goods.

Q6. Can I track my order online?

A6. Yes, if you already a member of Ultra Ready Online Shop.

Q7. Do you offer international delivery service?

A7. We just provide service in Hong Kong in this moment.

Q8. How safe is my personal information?

A8. We follow strict security procedures when storing your personal information to prevent unauthorised access. No credit card details are stored in our website. Please read our privacy policy here.