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Shipment

Auriga Delivery(Applicable to Diapers or purchase over $700)

Auriga Delivery only accept to industrial, commercial or residential addresses within Hong Kong.

Delivery service does not cover locations that are not directly accessible by courier trucks or floors that are not directly accessible by elevators.


Delivery time:

Orders will be shipped out within 2-5 working after receiving payment. Their standard delivery time is Monday to Saturday from 9 am to 6 pm, and the courier will usually call the recipient in advance to reconfirm the delivery arrangement.




SF Express Delivery


If your order does not qualify for Free Delivery, standard delivery fees will apply

A. Any single order worth HKD$300 or more, can enjoy a free delivery service.

B. For order worth less then HKD$300, freight collect via SF

 

We ship with SF's delivery service, and they provide door-to-door delivery service to industrial, commercial or residential addresses within Hong Kong. You can also choose to pick up at SF Store, EF Locker or Convenience Stores that are SF Service Partners. Make sure you fill in the correct recipient information in the "Delivery Address" column on the left of the page. For pick up service at SF Store,EF Locker or Convenience Stores, please write down the correct code and address of the SF Store, EF Locker or Convenience Stores.

Please refer to the official website of SF Express for the update code and address:

https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_service_center_address/


 Delivery time:

Orders will be shipped out within 1-3 working after receiving payment. Their standard delivery time is Monday to Saturday from 9 am to 6 pm, and the courier will usually call the recipient in advance to reconfirm the delivery arrangement.




Others:

1. Delivery services are available to commercial and residential addresses within Hong Kong. We do not accept post office box addresses.

2. The delivery service may be suspended or delayed due to weather, traffic, delivery location or other factors. In such cases, a special delivery arrangement will be made.

3. After receiving the payment, we will ship out the order during office hours. Once the package is shipped, we will send a tracking number with an estimated delivery date to the email address provided by the customer.

4. Signature is required for package delivery. In the event of nobody present to sign for the package, the customer can request redelivery. Any additional cost will be billed to the customer. 

5. Customers are required to check the condition of the package upon delivery. If items are visibly damaged on receipt, please refuse the delivery entirely to enforce an immediate return.

6. We ship all deliveries to the address provided by the customer. So we will not be responsible for any delay or loss due to incorrect address information.  

7. In the event of receiving the wrong item or quantity of the item received does not match the order, please call the customer service department within two working days after the delivery. We will verify the delivery process with the logistics company. If the shipment is lost or damaged during delivery, we will pursue compensation from the logistics company. Late request will not be entertained.

8. Delivery for all orders depends on the availability of the products. If we are unable to provide the goods or services that you ordered, we will notify you by phone or email.

9. For other terms of using or purchasing from this website, please refer to the "Terms and Conditions" section.


Contact Us

  • Tel / 852 - 2692 2185
  • Office Hour / Mon to Fri 0930-1700 (Close on Saturday, Sunday & Public Holiday)
  • E-mail / urshop@ussecureltd.com